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The type-of-internet-access digital divide and the well-being of ethnic minority and majority consumers: a multi-country investigation

Bartikowski, Boris, Laroche, Michel, Jamal, Ahmad and Yang, Zhiyong 2018. The type-of-internet-access digital divide and the well-being of ethnic minority and majority consumers: a multi-country investigation. Journal of Business Research 82 , pp. 373-380. 10.1016/j.jbusres.2017.05.033
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Abstract

Wireless technologies and smartphones revolutionize the way consumers use the internet. How do these technological advancements affect consumer well-being or life satisfaction? We hypothesize that mobile- as compared to regular only- internet use enhances consumers' perceptions of personal economic situation, which in turn, enhances life satisfaction. Ethnic status (majority vs. minority) and national wealth (richer vs. poorer countries) set up boundary conditions for these effects. We test our hypotheses using multi-level modeling and a large scale multinational dataset covering responses of > 26,000 consumers from 21 countries. The results show that perceived personal economic situation mediates the relationship between type of internet access (regular vs. mobile) and life satisfaction; the positive effect of mobile internet use is weaker for ethnic minority than for majority consumers and stronger in poorer than in richer countries. We discuss the theoretical and practical implications for marketing and public policy.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Business (Including Economics)
Publisher: Elsevier
ISSN: 0148-2963
Date of First Compliant Deposit: 16 August 2017
Date of Acceptance: 5 May 2017
Last Modified: 03 Jul 2018 18:28
URI: http://orca.cf.ac.uk/id/eprint/103698

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