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'Apparently the chap is a bit of a rogue': upgrading risk in non-emergency telephone calls to the police

Rock, Frances 2018. 'Apparently the chap is a bit of a rogue': upgrading risk in non-emergency telephone calls to the police. Journal of Applied Linguistics and Professional Practice 13 (1-3) 10.1558/japl.33828
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This paper examines how risk communication features in telephone calls to one British non-emergency police number. Using a collection of naturally occurring telephone calls to a police non-emergency line the paper takes an approach grounded in qualitative discourse analysis. The work illustrates that callers discursively construct risk through categories which enable them to make sense of, and meaning around, the dangers they perceive. Through this discursively constructed risk, callers warrant their calls. In doing so, they draw on categorisations of crime types, then upgrade their categorical alignments which serves to connect the incidents they are reporting to increasingly serious crime type categories. The paper shows how this process of construction and categorisation of risk is bound into wider discursive strategies. The work has applications in call handling contexts where an understanding of ways that risk can be appropriated has diagnostic potential.

Item Type: Article
Date Type: Publication
Status: Published
Schools: English, Communication and Philosophy
Publisher: Equinox Publishing
ISSN: 2040-3658
Date of First Compliant Deposit: 12 March 2018
Date of Acceptance: 4 January 2018
Last Modified: 02 Jul 2019 19:29

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