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Investigating the role of customers: Perceptions of employee effort and justice in service recovery: A cross-cultural perspective

Yani-De-Soriano, Mirella, Hanel, Paul, Vazquez Carrasco, Rosario, Cambra-Fierro, J., Wilson, Alan and Centeno, Edgar 2018. Investigating the role of customers: Perceptions of employee effort and justice in service recovery: A cross-cultural perspective. European Journal of Marketing
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Item Type: Article
Status: In Press
Schools: Business (Including Economics)
Publisher: Emerald
ISSN: 0309-0566
Date of First Compliant Deposit: 14 November 2018
Last Modified: 27 Nov 2018 15:01
URI: http://orca.cf.ac.uk/id/eprint/116731

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