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Development of a behavioral marker system for incident command in the UK Fire and Rescue Service: THINCS

Butler, Philip C, Honey, Rob and Cohen-Hatton, Sabrina R 2019. Development of a behavioral marker system for incident command in the UK Fire and Rescue Service: THINCS. Cognition, Technology and Work 10.1007/s10111-019-00539-6

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Abstract

Non-technical skills in high-reliability industries include decision making, interpersonal communication and personal resilience. It has been argued that these skills are key to effective performance, safety and welfare. However, there is no agreed upon set of such skills or formal means to identify and assess them for incident commanders in the UK fire and rescue service (FRS). The aim of this research was to identify the non-technical skills that underpin effective incident command in the UK FRS, and to develop a behavioural marker system that captures these skills. Our research assessed the current range of training offered in non-technical skills across the UK FRS, and identified the non-technical skills of incident command within the UK FRS through interviews with incident commanders, and workshops with subject-matter experts. The six non-technical skills were: assertive, effective and safe leadership; effective decision making and planning; interpersonal communication; personal resilience; situational awareness; and teamwork and interoperability. A bespoke behavioural marker system, called THINCS, was developed with exemplary behaviours for each skill.

Item Type: Article
Date Type: Published Online
Status: In Press
Schools: Psychology
Publisher: Springer Verlag
ISSN: 1435-5558
Date of First Compliant Deposit: 28 January 2019
Date of Acceptance: 14 January 2019
Last Modified: 30 Jun 2019 21:50
URI: http://orca.cf.ac.uk/id/eprint/118866

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