Cardiff University | Prifysgol Caerdydd ORCA
Online Research @ Cardiff 
WelshClear Cookie - decide language by browser settings

What matters to me! User conceptions of value in specialist cancer care

Hardyman, Wendy ORCID: https://orcid.org/0000-0002-3732-6886, Kitchener, Martin ORCID: https://orcid.org/0000-0001-6249-557X and Daunt, Kate L. ORCID: https://orcid.org/0000-0002-6741-4924 2019. What matters to me! User conceptions of value in specialist cancer care. Public Management Review 21 (11) , pp. 1687-1706. 10.1080/14719037.2019.1619808

[thumbnail of PMR  FINAL 040319.pdf]
Preview
PDF - Accepted Post-Print Version
Download (583kB) | Preview

Abstract

This paper is the first to apply the services marketing framework of service-dominant logic (S-D logic) to enhance understanding of patient conceptualizations of value in the context of cancer health services. Using data from a case study, the findings reveal that ‘value’ is a temporal, experiential, and complex concept. Three dominant themes are identified as contributing to value creation; access to resources, quality of interactions, and resource use. Although these findings show a broad degree of support for the S-D logic framework, distinctive variations emerge from this application in a health-care context.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Social Sciences (Includes Criminology and Education)
Business (Including Economics)
Publisher: Taylor & Francis
ISSN: 1471-9037
Date of First Compliant Deposit: 13 March 2019
Date of Acceptance: 13 March 2019
Last Modified: 06 Nov 2023 18:17
URI: https://orca.cardiff.ac.uk/id/eprint/120666

Citation Data

Cited 24 times in Scopus. View in Scopus. Powered By Scopus® Data

Actions (repository staff only)

Edit Item Edit Item

Downloads

Downloads per month over past year

View more statistics