Service employees and customers: feigned customer emotional displays and value co-creation

Harris, Lloyd C. and Ogbonna, Emmanuel 2017. Service employees and customers: feigned customer emotional displays and value co-creation. Presented at: 24th Recent Advances in Retailing and Consumer Sciences, Vancouver, BC, Canada, 26-29 June 2017. -.

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Item Type:	Conference or Workshop Item (Paper)
Date Type:	Completion
Status:	Unpublished
Schools:	Business (Including Economics)
Last Modified:	25 Jun 2019 11:00
URI:	http://orca.cf.ac.uk/id/eprint/122473

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