Customers behaving really badly

Harris, Lloyd C. and Ogbonna, Emmanuel 2012. Customers behaving really badly. Presented at: 2012 AMS Annual Conference, New Orleans, LA, USA, 15-20 May 2012.

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Item Type:	Conference or Workshop Item (Paper)
Status:	Unpublished
Schools:	Business (Including Economics)
Last Modified:	25 Jun 2019 11:00
URI:	http://orca.cf.ac.uk/id/eprint/122480

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