Motives for service sabotage: An empirical study of front-line worker behaviour

Ogbonna, Emmanuel and Harris, L.C. 2009. Motives for service sabotage: An empirical study of front-line worker behaviour. Presented at: 17th International Conference on Recent Advances in retailing Science, Niagra Falls, Canada, July 2009.

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Item Type:	Conference or Workshop Item (Other)
Status:	Unpublished
Schools:	Business (Including Economics)
Last Modified:	27 Jun 2019 11:45
URI:	http://orca.cf.ac.uk/id/eprint/122481

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