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Empowerment in service recovery: the role of self-regulation process of frontline employee

Zhang, Mo and Geng, Ruoqi 2019. Empowerment in service recovery: the role of self-regulation process of frontline employee. Management Decision 10.1108/MD-10-2018-1073

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Item Type: Article
Date Type: Published Online
Status: In Press
Schools: Business (Including Economics)
Publisher: Emerald
ISSN: 0025-1747
Date of Acceptance: 20 April 2019
Last Modified: 15 Oct 2019 09:45
URI: http://orca.cf.ac.uk/id/eprint/126020

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