Health care in America: the relationship between subjective and objective assessments of hospitals

Cheon, Ohbet, Song, Miyeon, Mccrea, Austin M. and Meier, Kenneth J. ORCID: https://orcid.org/0000-0002-6378-0855 2021. Health care in America: the relationship between subjective and objective assessments of hospitals. International Public Management Journal 24 (5) , pp. 596-622. 10.1080/10967494.2018.1553808

Full text not available from this repository.

Abstract

Measuring public service performance is a central issue for modern governments. Less attention, however, has been paid to the similarities and differences between various performance indicators. In particular, we know less about the views of citizens concerning performance and how they are correlated with administrative performance. Examining the growing area of health care, we examine how patient perceptions on service quality are related to a series of objective hospital performance indicators. Regarding the quality of interpersonal care and the process of care, we find convergent validity with patient satisfaction and this validity is relatively consistent across diagnosis types. Patient assessments, however, do not track clinical outcomes, such as mortality. Given the complex context and high levels of information asymmetry in health care, the evidence for convergent validity contributes to the generalizability of the theory linking citizen satisfaction to the provision of public services.

Item Type:	Article
Date Type:	Published Online
Status:	Published
Schools:	Business (Including Economics)
Publisher:	Routledge
ISSN:	1096-7494
Date of Acceptance:	1 November 2018
Last Modified:	10 Nov 2022 10:30
URI:	https://orca.cardiff.ac.uk/id/eprint/147049

Citation Data

Cited 11 times in Scopus. View in Scopus. Powered By Scopus® Data

Actions (repository staff only)

Edit Item