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Development and validation of the Medication-Related Consultation Framework (MRCF)

Abdel-Tawab, R., James, Delyth H., Fichtinger, A., Clathworthy, J., Horne, R. and Davies, G. 2011. Development and validation of the Medication-Related Consultation Framework (MRCF). Patient Education and Counseling 83 (3) , pp. 451-457. 10.1016/j.pec.2011.05.005

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Objectives: To develop and test a framework for evaluating the consultation skills of practitioners undertaking medication-related consultations. Methods: Key components of medication-related consultations were identified through a literature review and compiled to form an initial consultation skills framework. This was iteratively refined through consultation with experts (n = 21) to form the Medication-Related Consultation Framework (MRCF). Psychometric testing was undertaken by analyzing pharmacists’ (n = 10) assessment of fifteen pre-recorded simulated consultations. Results: The MRCF consisted of 46 consultation behaviors, grouped into five sections. Performance was rated at individual behavior, framework section and global consultation levels. The MRCF discriminated between good, satisfactory and poor consultations at the global rating level (p < 0.01) with good test– retest reliability (rho = 0.59–0.95) and moderate inter-assessor reliability (Kendall’s W = 0.67). There was also good internal consistency for the five sections (Cronbach’s alphas = 0.58–0.97). Conclusions: The MRCF demonstrated good psychometric properties at the global and section rating levels. Some inconsistencies in assessors’ ratings of individual consultation behaviors were indentified, which may represent a future training need. Practice implications: The MRCF provides healthcare professionals with a patient-centered consultation structure, serving to identify medication-related needs and potentially support adherence. It also allows the quality of a practitioner’s consultation to be evaluated.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Pharmacy
Subjects: R Medicine > RS Pharmacy and materia medica
Uncontrolled Keywords: Consultation skills; Consultation process; Formative assessment; Medication adherence and compliance; Pharmaceutical care; Psychometric properties; Validity and reliability
Publisher: Elsevier
ISSN: 0738-3991
Last Modified: 31 Jul 2020 01:39

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