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Multi-dimensional role of trust in Internet banking adoption

Yousafzai, Shumaila, Pallister, John Gordon and Foxall, Gordon Robert 2009. Multi-dimensional role of trust in Internet banking adoption. Service Industries Journal 29 (5) , pp. 591-605. 10.1080/02642060902719958

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Abstract

Trust has been identified as the key to e-commerce because it is crucial wherever uncertainty and interdependence exist. The strong association between a high level of trust and the banking sector has not yet been fully translated in the electronic world. The aim of this article is to develop and validate a multi-dimensional model of trust for Internet banking. The data are collected through 441 Internet banking users of Halifax Bank of Scotland. Findings suggest that trust and perceived risk are direct antecedents of intention, and trust is a multi-dimensional construct with three antecedents: perceived trustworthiness, perceived security, and perceived privacy.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Business (Including Economics)
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management
Uncontrolled Keywords: online trust; perceived privacy; perceived security; perceived risk; perceived trustworthiness; behavioural intentions; Internet banking
Publisher: Taylor and Francis
ISSN: 0264-2069
Last Modified: 06 Feb 2018 20:39
URI: http://orca.cf.ac.uk/id/eprint/19602

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