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Is call centre work skilled work? Exploring worker perceptions of skill in UK call centres

Lloyd, Caroline and Payne, Jonathan 2008. Is call centre work skilled work? Exploring worker perceptions of skill in UK call centres. Presented at: International Labour Process Conference, Dublin, Ireland, March 2008.

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Item Type: Conference or Workshop Item (Paper)
Date Type: Completion
Status: Unpublished
Schools: ESRC Centre on Skills, Knowledge and Organisational Performance (SKOPE)
Social Sciences (Includes Criminology and Education)
Additional Information: Related Working paper http://www.skope.ox.ac.uk/sites/default/files/SKOPEWP81.pdf ISSN 1466-1535
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Last Modified: 04 Jun 2017 03:20
URI: http://orca.cf.ac.uk/id/eprint/19783

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