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Exploring the forms of dysfunctional customer behaviour: a study of differences in servicescape and customer disaffection with service

Daunt, Kate and Harris, L. C. 2010. Exploring the forms of dysfunctional customer behaviour: a study of differences in servicescape and customer disaffection with service. Presented at: AMA SERVSIG International Conference, Porto, Portugal, 17-19 June 2011.

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Item Type: Conference or Workshop Item (Paper)
Date Type: Completion
Status: Unpublished
Schools: Business (Including Economics)
Subjects: H Social Sciences > HE Transportation and Communications
Uncontrolled Keywords: marketing; business strategy
Last Modified: 04 Jun 2017 03:20
URI: http://orca.cf.ac.uk/id/eprint/19930

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