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The impact of management on administrative and survey measures of organizational performance

Andrews, Rhys William, Boyne, George Alexander and Walker, Richard 2011. The impact of management on administrative and survey measures of organizational performance. Public Management Review 13 (2) , pp. 227-255. 10.1080/14719037.2010.532968

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Abstract

We review ninety-two studies of public service performance, and analyse in detail those that model the impact of management on both administrative and survey measures of performance. Our review indicates that administrative data typically reflect the performance judgements of government and regulators, while survey data reflect those of citizens, service users and public managers. Analysis of the eleven articles that use administrative and survey performance measures reveals limited differences in the impact of management variables on both types of performance measure. However, management variables appear to have a stronger link with the performance judgements of service consumers than managers themselves.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Business (Including Economics)
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HJ Public Finance
J Political Science > JA Political science (General)
J Political Science > JS Local government Municipal government
Uncontrolled Keywords: Literature review ; Performance
Additional Information: Special Issue: Public management research methodology: current trends and future prospects
Publisher: Taylor & Francis
ISSN: 1471-9037
Last Modified: 04 Jun 2017 03:29
URI: http://orca.cf.ac.uk/id/eprint/21856

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