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Theories of public service improvement: A comparative analysis of local performance assessment frameworks

Downe, James Daniel, Grace, Clive, Martin, Stephen James and Nutley, Sandra 2010. Theories of public service improvement: A comparative analysis of local performance assessment frameworks. Public Management Review 12 (5) , pp. 663-678. 10.1080/14719031003633201

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Abstract

The use of performance auditing and inspection as tools of public services reform is a key feature of contemporary public management. In the UK, external assessments of organizational capacity and performance play a pivotal role in attempts to drive public service improvement. However significant differences have emerged between the local government performance assessment frameworks which now operate in England, Scotland and Wales. These reflect contrasting theories of improvement and differences in the relationships between central government, local authorities and audit bodies.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Business (Including Economics)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HJ Public Finance
J Political Science > JS Local government Municipal government
Uncontrolled Keywords: Audit and inspection; Local government; Performance management; Public services reform
Publisher: Taylor & Francis
ISSN: 1471-9037
Last Modified: 06 Nov 2018 21:39
URI: http://orca.cf.ac.uk/id/eprint/22129

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Cited 18 times in Google Scholar. View in Google Scholar

Cited 19 times in Scopus. View in Scopus. Powered By Scopus® Data

Cited 9 times in Web of Science. View in Web of Science.

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