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Theorizing discretion in service work: value discretion in a high performance call-centre

Delbridge, Rick and Jenkins, Sarah Louise 2009. Theorizing discretion in service work: value discretion in a high performance call-centre. Presented at: European Organisation Studies Conference (EGOS), Barcelona, July 2009.

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Item Type: Conference or Workshop Item (Paper)
Date Type: Completion
Status: Unpublished
Schools: Business (Including Economics)
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HF Commerce
Last Modified: 04 Jun 2017 03:42
URI: http://orca.cf.ac.uk/id/eprint/25151

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