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Evaluating the association between anxiety and satisfaction

Court, Helen Jane, Greenland, Katy and Margrain, Thomas Hengist 2009. Evaluating the association between anxiety and satisfaction. Optometry and Vision Science 86 (3) , pp. 216-221. 10.1097/OPX.0b013e318196cf59

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Abstract

Purpose. Low patient satisfaction is problematic within optometric practice. However, to date, it is not known how patient anxiety affects this patient variable. Therefore, the purpose of this study was to determine whether patients who report higher levels of preexamination anxiety have lower levels of satisfaction postconsultation. Methods. Optometric patient anxiety and patient satisfaction were measured using self-report questionnaires. A total of 197 participants (82 males, 115 females; mean age 57.1 ± 18.6) completed the Optometric Patient Anxiety Scale before their eye examination. The Rapport subscale (extracted from the Medical Interview Satisfaction Scale) was completed after the eye examination. Results. Validity of the Optometric Patient Anxiety Scale and Rapport subscale for this population was confirmed with Rasch analysis and item estimates calculated. Linear regression identified a significant relationship between optometric anxiety and satisfaction (p < 0.01). Conclusions. This is the first time that a relationship between preconsultation patient anxiety and postconsultation satisfaction has been documented within optometric practice. This indicates that if patient optometric anxiety can be reduced, there may be an improvement in patient satisfaction.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Optometry and Vision Sciences
Social Sciences (Includes Criminology and Education)
Subjects: H Social Sciences > H Social Sciences (General)
R Medicine > RE Ophthalmology
Uncontrolled Keywords: patient anxiety; satisfaction; communication; Rasch analysis OPAS
Publisher: Lippincott, Williams & Wilkins
ISSN: 1040-5488
Last Modified: 07 Mar 2019 22:10
URI: http://orca.cf.ac.uk/id/eprint/25365

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