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Sustainable services: A conceptual framework

Brandon-Jones, Emma, Brandon-Jones, Alistair and Walker, Helen Lisbeth 2011. Sustainable services: A conceptual framework. Presented at: 18th International Annual EurOMA Conference: Exploring Interfaces, Cambridge, UK, 3-6 July 2011.

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Abstract

This paper provides a conceptual exploration of sustainable services. The burgeoning interest in sustainability in OM and sustainable SCM has to date been focused on the manufacture and supply of sustainable products, and services have been under-researched. We develop a conceptual framework and propositions, drawing on the unified service theory of services (Sampson & Froehle, 2006) and the triple bottom line perspective of sustainability (Elkington, 1998). We outline different types of services that are either goods, information or person-dominated, and consider the social, environmental and economic sustainability aspects that may be appropriate for them.

Item Type: Conference or Workshop Item (Paper)
Date Type: Completion
Status: Unpublished
Schools: Centre for Advanced Manufacturing Systems At Cardiff (CAMSAC)
Business (Including Economics)
Subjects: H Social Sciences > H Social Sciences (General)
Uncontrolled Keywords: logistics and operations management
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Last Modified: 04 Jun 2017 03:45
URI: http://orca.cf.ac.uk/id/eprint/25922

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