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The Consequences of Dysfunctional Customer Behavior

Harris, Lloyd Cameron and Reynolds, Kate 2003. The Consequences of Dysfunctional Customer Behavior. Journal of Service Research 6 (2) , pp. 144-161. 10.1177/1094670503257044

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Item Type: Article
Date Type: Publication
Status: Published
Schools: Business (Including Economics)
ISSN: 10946705
Last Modified: 18 Oct 2017 10:38
URI: http://orca.cf.ac.uk/id/eprint/2707

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