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“It’s just the nature of the job at the end of the day”: pay and job quality in United Kingdom mass-market call centers

Lloyd, Caroline, Mason, Geoff, Osborne, Matthew and Payne, Jonathan 2008. “It’s just the nature of the job at the end of the day”: pay and job quality in United Kingdom mass-market call centers. In: Lloyd, Caroline, Mason, Geoff and Mayhew, Ken eds. Low-Wage Work in the United Kingdom, Russell Sage Foundation Case Studies of Job Quality in Advanced Economies, New York: Russell Sage Foundation, pp. 247-283.

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Item Type: Book Section
Date Type: Publication
Status: Published
Schools: ESRC Centre on Skills, Knowledge and Organisational Performance (SKOPE)
Social Sciences (Includes Criminology and Education)
Subjects: H Social Sciences > HD Industries. Land use. Labor
Publisher: Russell Sage Foundation
ISBN: 9780871545633
Related URLs:
Last Modified: 04 Jun 2017 03:54
URI: http://orca.cf.ac.uk/id/eprint/28947

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