Lloyd, Caroline, Weinkopf, Claudia and Batt, Rosemary 2010. Restructuring customer service: labor market institutions and call center workers in Europe and the United States. In: Gautié, Jérôme and Schmitt, John eds. Low-Wage Work in the Wealthy World, Russell Sage Foundation Case Studies of Job Quality in Advanced Economies, New York: Russell Sage Foundation, pp. 421-466. |
Item Type: | Book Section |
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Date Type: | Publication |
Status: | Published |
Schools: | ESRC Centre on Skills, Knowledge and Organisational Performance (SKOPE) Social Sciences (Includes Criminology and Education) |
Subjects: | H Social Sciences > HD Industries. Land use. Labor |
Publisher: | Russell Sage Foundation |
ISBN: | 9780871540614 |
Related URLs: | |
Last Modified: | 04 Jun 2017 03:54 |
URI: | http://orca.cf.ac.uk/id/eprint/28968 |
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