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Restructuring customer service: labor market institutions and call center workers in Europe and the United States

Lloyd, Caroline, Weinkopf, Claudia and Batt, Rosemary 2010. Restructuring customer service: labor market institutions and call center workers in Europe and the United States. In: Gautié, Jérôme and Schmitt, John eds. Low-Wage Work in the Wealthy World, Russell Sage Foundation Case Studies of Job Quality in Advanced Economies, New York: Russell Sage Foundation, pp. 421-466.

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Item Type: Book Section
Date Type: Publication
Status: Published
Schools: ESRC Centre on Skills, Knowledge and Organisational Performance (SKOPE)
Social Sciences (Includes Criminology and Education)
Subjects: H Social Sciences > HD Industries. Land use. Labor
Publisher: Russell Sage Foundation
ISBN: 9780871540614
Related URLs:
Last Modified: 04 Jun 2017 03:54
URI: http://orca.cf.ac.uk/id/eprint/28968

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