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Customer service: empowerment and entrapment

Sturdy, Andrew, Grugulis, Irena and Willmott, Hugh, eds. 2001. Customer service: empowerment and entrapment. Critical Perspectives on Work and Organisations, Basingstoke, UK: Palgrave Macmillan.

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Abstract

Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally. A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.

Item Type: Book
Book Type: Edited Book
Date Type: Publication
Status: Published
Schools: Business (Including Economics)
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HF Commerce
H Social Sciences > HM Sociology
Publisher: Palgrave Macmillan
ISBN: 9780333946077
Last Modified: 19 Mar 2018 16:21
URI: http://orca.cf.ac.uk/id/eprint/32269

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