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Supervising professional work under new public management: Evidence from an 'invisible trade'

Kitchener, Martin James, Kirkpatrick, I. and Whipp, Richard 2000. Supervising professional work under new public management: Evidence from an 'invisible trade'. British Journal of Management 11 (3) , pp. 213-226. 10.1111/1467-8551.00162

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Abstract

This paper assesses the extent to which the new public management (NPM) project has succeeded in replacing the custodial mode of professional work supervision with a more bureaucratic approach. The paper conceptualizes the key components of each mode within two ideal types of professional work supervision. It then draws on findings from a study of local-authority social service departments to consider current arrangements against these ideal type configurations. The findings demonstrate that elements of the bureaucratic mode have emerged unevenly. So far, they have not displaced the emphasis that the supervisors of professional work place on protecting autonomy and limiting management control systems. This suggests that custodial approaches to the supervision of professional work may be more resilient than has been assumed within previous analyses of NPM.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Business (Including Economics)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Publisher: Wiley-Blackwell
ISSN: 1045-3172
Last Modified: 10 Oct 2017 14:43
URI: http://orca.cf.ac.uk/id/eprint/37632

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Cited 16 times in Web of Science. View in Web of Science.

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