Cardiff University | Prifysgol Caerdydd ORCA
Online Research @ Cardiff 
WelshClear Cookie - decide language by browser settings

Best Value-Total Quality Management for Local Government?

Boyne, George Alexander, Gould-Williams, Julian Seymour, Law, Jennifer and Walker, Richard M. 2002. Best Value-Total Quality Management for Local Government? Public Money & Management 22 (3) , pp. 9-16. 10.1111/1467-9302.00313

Full text not available from this repository.

Abstract

This article argues that Best Value is a form of Total Quality Management (TQM). At the core of Best Value are the TQM principles of customer focus, continuous improvement and team–working. To discover if Best Value will deliver the performance improvements expected of local government, the authors examine evidence on the relationship between TQM and performance. Performance is most likely to be improved if the whole TQM approach is implemented in the Best Value framework.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Business (Including Economics)
Geography and Planning (GEOPL)
Subjects: H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HJ Public Finance
J Political Science > JS Local government Municipal government
Publisher: Taylor & Francis
ISSN: 0954-0962
Related URLs:
Last Modified: 08 Jan 2020 03:59
URI: http://orca.cf.ac.uk/id/eprint/38694

Citation Data

Cited 31 times in Scopus. View in Scopus. Powered By Scopus® Data

Actions (repository staff only)

Edit Item Edit Item