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Call Centre Growth and the Distribution of Financial Services Activity in the UK

Bristow, G., Gripaois, P., Keast, S. S. and Munday, Maxim C. R. 2002. Call Centre Growth and the Distribution of Financial Services Activity in the UK. The Service Industries Journal 22 (3) , pp. 117-134. 10.1080/714005091

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Abstract

This article examines the growth and distribution of telephone call centres in the UK financial services sector. These are concentrated in the conurbations of Scotland and the north-west and in the south-east region, excluding Greater London. There is consideration of the extent to which the development of such centres is changing the spatial division of labour in financial services. The article also models the determinants of the spatial distribution of call centre activity. Though the results must be treated with some caution, it appears that labour supply, an original concentration of financial services employment, female earnings and the socio-economic composition of the labour force may be important determinants of the distribution of call centre activity.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Business (Including Economics)
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HG Finance
Publisher: Taylor & Francis
ISSN: 0264-2069
Last Modified: 04 Jun 2017 04:25
URI: http://orca.cf.ac.uk/id/eprint/38845

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