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Case Study: Development of and Stakeholder Responses to a Nursing Home Consumer Information System

O'Meara, Janis, Kitchener, Martin James, Simon, L. P., Collier, E., Lyons, M., de Billwiller-Kiss, A. and Harrington, C. 2005. Case Study: Development of and Stakeholder Responses to a Nursing Home Consumer Information System. American Journal of Medical Quality 20 (1) , pp. 40-50. 10.1177/1062860604273773

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Abstract

California Nursing Home Search (www.calnhs. org), launched in October 2002, provides information about nursing home quality to a broad range of stake-holders. This case study discusses the process of developing a consumer-oriented nursing home Web site and presents an analysis of postlaunch responses from a number of sources (ie, media, outreach, Web site use, correspondence, meetings, interviews) to determine the impact of the site and how it can be improved and used as an example. Consumers found the Web site valuable, but some needed clarification on navigation. Providers had complaints about the use of quality ratings and concerns about public availability of the data. Most discharge planners and care managers do not use Internet resources to find facilities. Feedback, modifications, updates, and outreach are needed on a continuous basis to ensure the site is a helpful tool for all stakeholders.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Business (Including Economics)
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
R Medicine > RT Nursing
Z Bibliography. Library Science. Information Resources > ZA Information resources > ZA4050 Electronic information resources
Uncontrolled Keywords: Nursing home quality; consumer information Web site
Publisher: SAGE Publications
ISSN: 1062-8606
Last Modified: 04 Jun 2017 04:27
URI: http://orca.cf.ac.uk/id/eprint/39337

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Cited 10 times in Google Scholar. View in Google Scholar

Cited 5 times in Scopus. View in Scopus. Powered By Scopus® Data

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