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Setting public service outcome targets: Lessons from local public service agreements

Boyne, George Alexander and Law, Jennifer 2005. Setting public service outcome targets: Lessons from local public service agreements. Public Money and Management 25 (4) , pp. 253-260. 10.1080/09540962.2005.10600128

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Public agencies in the UK and elsewhere are increasingly required to set outcome targets as a strategy for improving their services. A crucial element of this ‘results orientation’ is a clear definition of the desired outcomes and a specification of appropriate performance indicators. A recent example of this policy in the UK—Local Public Service Agreements (LPSAs)—is examined in this article. The authors’ analysis of the first generation of LPSAs shows that just under half of the indicators used were measures of outcome. The authors explain the ‘wicked’ issues in outcome measurement that emerged from the research.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Business (Including Economics)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HJ Public Finance
J Political Science > JN Political institutions (Europe) > JN101 Great Britain
Publisher: Taylor & Francis
ISSN: 0954-0962
Last Modified: 08 Jan 2020 04:02

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