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WS-QoC: Measuring Quality of Service Compliance

Ali, Ali Shaikh, Rana, Omer Farooq and Walker, David William 2004. WS-QoC: Measuring Quality of Service Compliance. Presented at: 2nd International Conference on Service Oriented Computing (ICSOC04), New York, NY, USA, 15-19 November 2004. Published in: Weerawarana, Sanjiva ed. ICSOC '04 : Proceedings of the Second International Conference on Service Oriented Computing- Short Papers. New York, NY: ACM Press, pp. 17-26.

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Abstract

Web services have been the focus of much research activities in recent years, especially those that provide a virtual framework for resource sharing across institutional boundaries. As a consequence of this, we envision a service rich environment in the future, where service consumers are faced with the inevitability of selecting the “right” service. In such a scenario the Quality of Service (QoS) serves as a benchmark to differentiate between services. However, the autonomy of service providers implies that the provider may defect in the course of service delivery, and not accurately deliver the quality agreed upon within a Service Level Agreement (SLA). It becomes necessary, therefore, to measure how “trustworthy” a provider has been in complying with the agreed levels in the SLA in the past. We propose Quality of Compliance (QoC), which provides a mechanism for assessing the level of compliance of the service provider to an SLA, and therefore gives an indication of the actual service quality delivered. We also present our prototype implementation of WS-QoC.

Item Type: Conference or Workshop Item (Paper)
Date Type: Publication
Status: Published
Schools: Computer Science & Informatics
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Publisher: ACM Press
ISBN: 9781581138719
Related URLs:
Last Modified: 04 Jun 2017 04:46
URI: http://orca.cf.ac.uk/id/eprint/44460

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