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Jaycustomers: An empirical examination of the antecedents of dysfunctional customer behaviour

Daunt, Kate and Harris, Lloyd C. 2005. Jaycustomers: An empirical examination of the antecedents of dysfunctional customer behaviour. Presented at: 4th SERVSIG Conference, Singapore, Malaysia, 2-4 June 2005. AMA,

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Item Type: Conference or Workshop Item (Paper)
Date Type: Completion
Status: Unpublished
Schools: Business (Including Economics)
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HF Commerce
Publisher: AMA
Last Modified: 04 Jun 2017 04:48
URI: http://orca.cf.ac.uk/id/eprint/45101

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