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Identifying the operational elements in strategic performance management in services

Radnor, Zoe and Johnston, Robert 2007. Identifying the operational elements in strategic performance management in services. Presented at: POMS College of Service Operations 2007 Meeting, London, UK, 12-13 July 2007.

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Item Type: Conference or Workshop Item (Paper)
Date Type: Completion
Status: Unpublished
Schools: Business (Including Economics)
Subjects: H Social Sciences > H Social Sciences (General)
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Last Modified: 19 Mar 2016 23:22
URI: http://orca.cf.ac.uk/id/eprint/48882

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