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Exchanging knowledge through healthcare manager placements in research teams

Bullock, Alison Deborah, Morris, Z. and Atwell, Christine 2013. Exchanging knowledge through healthcare manager placements in research teams. Service Industries Journal 33 (13/14) , pp. 1363-1380. 10.1080/02642069.2013.815739

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Abstract

This study contributes to service industry theory by revealing how employers in the health service understand knowledge exchange as ‘transaction’. Although under pressure to deliver better services without additional resource, health service providers do not seek customers, making them unlike commercial service industries. This paper reports a UK knowledge exchange programme designed to bring together healthcare managers and researchers. Case study data were gathered from 36 semi-structured interviews with health services managers (Fellows) embedded in research teams, research team leads, and Fellows' workplace line-managers. Interviews were analysed thematically using a coding frame. The importance of personal contact in knowledge exchange mechanisms was confirmed but the knowledge model varied by interaction pairings (Fellow/research team; Fellow/health service). When with researchers, an exchange model was commonly in operation, marked by collaborative engagement. In contrast, line-managers tended to adopt a transactional approach, driven by instrumental motives. This transactional model merits further research.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Cardiff Unit for Research and Evaluation in Medical and Dental Education (CUREMeDE)
Social Sciences (Includes Criminology and Education)
Subjects: L Education > L Education (General)
R Medicine > RA Public aspects of medicine
R Medicine > RM Therapeutics. Pharmacology
R Medicine > RT Nursing
Uncontrolled Keywords: knowledge exchange, research-practice gap, researcher-practitioner collaborations, healthcare managers, knowledge transfer
Additional Information: Online publication date: 6 September 2013. Special Issue: Healthcare Services. Including relevant articles from the 13th European Conference on Knowledge Management (2012).
Publisher: Taylor and Francis
ISSN: 0264-2069
Last Modified: 10 Oct 2017 15:10
URI: http://orca.cf.ac.uk/id/eprint/48987

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