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Deviant service behavior

Daunt, Kate L. and Greer, Dominique A. 2013. Deviant service behavior. In: Fisk, Raymond P., Russell-Bennett, Rebekah and Harris, Lloyd C. eds. Serving Customers: Global Services Marketing Perspectives, Tilde University Press, pp. 105-122.

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Item Type: Book Section
Date Type: Publication
Status: Published
Schools: Business (Including Economics)
Subjects: H Social Sciences > HD Industries. Land use. Labor
Publisher: Tilde University Press
ISBN: 9780734610997
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Last Modified: 04 Jun 2017 05:17
URI: http://orca.cf.ac.uk/id/eprint/50382

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