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'Illegitimate' customer complaining: an exploration of types and motives

Daunt, Kate and Harris, Lloyd C. 2004. 'Illegitimate' customer complaining: an exploration of types and motives. Presented at: European Marketing Conference (EMAC), Murcia, Spain, 18-21 May 2004.

Full text not available from this repository.
Item Type: Conference or Workshop Item (Paper)
Date Type: Completion
Status: Unpublished
Schools: Business (Including Economics)
Subjects: G Geography. Anthropology. Recreation > GT Manners and customs
H Social Sciences > H Social Sciences (General)
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Last Modified: 16 Oct 2017 21:09
URI: http://orca.cf.ac.uk/id/eprint/53231

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