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Labour in a global world: management strategy and worker response in the Turkish whitegoods industry

Nichols, Theo, Sugur, Nadir and Demir, Erol 2001. Labour in a global world: management strategy and worker response in the Turkish whitegoods industry. [Working Paper]. School of Social Sciences Working Papers Series, vol. 9. Cardiff: Cardiff University.

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This paper is concerned with the situation where goods are produced by workers in underdeveloped countries, in this case, consumer durables, under the direction of managements which have access to modern management techniques. In particular, it considers the significance of new management methods, especially Total Quality Management, for workers employed in whitegoods manufacture in Turkey. It uses interviews and survey data from three plants in the Turkish whitegoods industry. Where possible comparative data from the British WERS 98 survey is introduced in order to help avoid false judgements about what is exceptional or different. The paper considers how and what managers know of new management techniques. It examines the nature of their implementation with respect to local conditions, especially with reference to ‘hard’ and ‘soft’ versions of TQM; and it seeks to show how workers’ evaluation of such workplaces is itself grounded in the particularities of their broader locally based expectations and opportunities.

Item Type: Monograph (Working Paper)
Date Type: Publication
Status: Published
Schools: Social Sciences (Includes Criminology and Education)
Subjects: H Social Sciences > H Social Sciences (General)
Publisher: Cardiff University
Date of First Compliant Deposit: 30 March 2016
Last Modified: 04 Jun 2017 08:26

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