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'It's all hands-on, even for management': managerial work in the UK cafe sector

Lloyd, Caroline and Payne, Jonathan 2014. 'It's all hands-on, even for management': managerial work in the UK cafe sector. Human Relations 67 (4) , pp. 465-488. 10.1177/0018726713496297

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Abstract

The growth in managerial jobs is often presented by policy makers as evidence of the UK’s success in developing high-skilled, well-paid employment. At the same time, concerns have been raised that the lack of higher level qualifications in the managerial workforce has a detrimental impact on productivity and performance. This article focuses on the relatively neglected figure of the first line manager in private services through a study of the UK cafe sector. It explores the content and quality of the cafe manager’s job, and interrogates the purported benefits of upskilling through graduate level qualifications. The findings indicate that these jobs leave much to be desired in terms of pay and work content, and that managers are highly constrained by the degree of centralized control wielded by head office. Limited autonomy and, in many cases, poor job quality raise crucial questions about the ability of lower level managers to influence performance, even allowing for higher level qualifications.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Social Sciences (Includes Criminology and Education)
Subjects: H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Publisher: SAGE Publications
ISSN: 0018-7267
Last Modified: 21 Feb 2019 11:56
URI: http://orca.cf.ac.uk/id/eprint/87991

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