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When bureaucracy matters for organizational performance: the benefits of administrative intensity in big and complex organizations

Andrews, Rhys, Boyne, George and Ahmed, Mostafa 2017. When bureaucracy matters for organizational performance: the benefits of administrative intensity in big and complex organizations. Public Administration 95 (1) , pp. 115-139. 10.1111/padm.12305

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Abstract

Administrative intensity is arguably a major determinant of public service performance. Although a large administrative function might constitute a bureaucratic burden, it could also enable organizations to better coordinate key activities. In particular, administrative intensity may strengthen or weaken the performance effects of other key organizational characteristics, such as size and task complexity. To explore these ideas, we analyse the separate and combined effects of administrative intensity, organization size and task complexity on the research and educational performance of UK universities between 2005 and 2011. The statistical results suggest administrative intensity has a performance pay-off for big and complex organizations

Item Type: Article
Date Type: Publication
Status: Published
Schools: Business (Including Economics)
Publisher: Wiley
ISSN: 0033-3298
Date of First Compliant Deposit: 21 November 2016
Date of Acceptance: 8 November 2016
Last Modified: 26 Mar 2019 22:53
URI: http://orca.cf.ac.uk/id/eprint/96296

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