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An international survey of the wellbeing of employees in the business process outsourcing industry.

Smith, Andrew Paul and Smith, Hugo 2017. An international survey of the wellbeing of employees in the business process outsourcing industry. Psychology 8 (01) , pp. 160-167. 10.4236/psych.2017.81010

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Abstract

The project described in this article was part of a larger program on wellbeing at work and involved an international survey of staff in the business process outsourcing industry. The survey used the Smith Wellbeing Questionnaire (SWELL) and the results showed that this measured both positive and negative aspects of wellbeing. The sample reported high levels of stress which was predicted by job demands and lack of control and support. High levels of control/support were associated with greater job satisfaction.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Psychology
Subjects: H Social Sciences > H Social Sciences (General)
R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
Uncontrolled Keywords: Business Process Outsourcing, Wellbeing, Stress, Fatigue
Publisher: Scientific Research Publishing
ISSN: 2152-7199
Date of First Compliant Deposit: 20 February 2017
Date of Acceptance: 17 January 2017
Last Modified: 10 Oct 2017 20:31
URI: http://orca.cf.ac.uk/id/eprint/97601

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