Riley, Ruth and Weiss, Marjorie C.
2016.
A qualitative thematic review: emotional labour in healthcare settings.
Journal of Advanced Nursing
72
(1)
, pp. 6-17.
10.1111/jan.12738
|
Abstract
Aims. To identify the range of emotional labour employed by healthcare
professionals in a healthcare setting and implications of this for staff and
organisations.
Background. In a healthcare setting, emotional labour is the act or skill involved in
the caring role, in recognizing the emotions of others and in managing our own.
Design. A thematic synthesis of qualitative studies which included emotion work
theory in their design, employed qualitative methods and were situated in a healthcare
setting. The reporting of the review was informed by the ENTREQ framework.
Data sources. 6 databases were searched between 1979–2014.
Review methods. Studies were included if they were qualitative, employed
emotion work theory and were written in English. Papers were appraised and
themes identified. Thirteen papers were included.
Results. The reviewed studies identified four key themes: (1) The
professionalization of emotion and gendered aspects of emotional labour; (2)
Intrapersonal aspects of emotional labour – how healthcare workers manage their
own emotions in the workplace; (3) Collegial and organisational sources of
emotional labour; (4) Support and training needs of professionals
Conclusion. This review identified gendered, personal, organisational, collegial
and socio-cultural sources of and barriers to emotional labour in healthcare
settings. The review highlights the importance of ensuring emotional labour is
recognized and valued, ensuring support and supervision is in place to enable
staff to cope with the varied emotional demands of their work.
Item Type: |
Article
|
Date Type: |
Publication |
Status: |
Published |
Schools: |
Pharmacy |
Subjects: |
R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine |
Publisher: |
Wiley-Blackwell |
ISSN: |
0309-2402 |
Date of First Compliant Deposit: |
23 January 2017 |
Date of Acceptance: |
23 June 2015 |
Last Modified: |
06 Jun 2017 03:29 |
URI: |
http://orca.cf.ac.uk/id/eprint/97633 |
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