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Dispensing doctor practices and community pharmacies: exploring the quality of pharmaceutical services

Weiss, Marjorie C, Grey, Elisabeth, Harris, Michael and Rodham, Karen 2016. Dispensing doctor practices and community pharmacies: exploring the quality of pharmaceutical services. Primary Health Care Research & Development 17 (1) , pp. 42-55. 10.1017/S1463423615000092

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Abstract

This research sought (a) to investigate the similarities and differences in how pharmaceutical services are provided by community pharmacies (CPs) and dispensing doctor practices (DPs) and (b) to identify the issues relevant to determining the quality of pharmaceutical services in these settings. UK pharmaceutical services, including dispensing prescriptions and public health advice, can be provided from both (CP) and, in rural areas, (DP). While there is much similarity between CPs and DPs in the types of services provided, there is also the potential for variation in service quality across settings. A postal questionnaire of DPs and CPs in South West England was conducted to provide a descriptive overview of pharmaceutical services across the settings. A subsection of questionnaire respondent sites were selected to take part in case studies, which involved documentary analyses, observation and staff interviews. Survey response was 39% for CPs (52/134) and 48% (31/64) for DPs. There were three CP and four DP case study sites, with 17 staff interviews. More pharmacies than practices were open at the weekend and they had more staff trained above NVQ level 2. Both doctors and pharmacists saw themselves as medicines experts, as being accessible and having good relationships with patients. Workplace practices and organisational ethos varied both within and across settings, with good practice observed in both. Overall, CPs and DPs have much in common. Workplace culture and an evidence-based approach to checking prescriptions and error reporting need to be considered in future assessments of service quality.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Pharmacy
Subjects: R Medicine > RS Pharmacy and materia medica
Publisher: Cambridge University Press
ISSN: 1463-4236
Date of First Compliant Deposit: 23 January 2017
Date of Acceptance: 1 February 2015
Last Modified: 04 Jun 2017 15:07
URI: http://orca.cf.ac.uk/id/eprint/97651

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