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Taking data seriously: the value of actor-network theory in rethinking patient experience data

Desai, Amit, Zoccatelli, Giulia, Adams, Mary, Allen, Davina Ann, Brearley, Sally, Rafferty, Anne Marie, Robert, Glenn and Donetto, Sara 2017. Taking data seriously: the value of actor-network theory in rethinking patient experience data. Journal of Health Services Research and Policy 22 (2) , pp. 134-136. 10.1177/1355819616685349

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Abstract

Hospitals are awash with patient experience data, much of it collected with the ostensible purpose of improving the quality of patient care. However, there has been comparatively little consideration of the nature and capacities of data itself. Using insights from actor-network theory, we propose that paying attention to patient experience data as having agency in particular hospital interactions allows us to better trace how and in what circumstances data lead (or fail to lead) to quality improvement.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Healthcare Sciences
Subjects: R Medicine > R Medicine (General)
Uncontrolled Keywords: actor-network theory, patient experience data, quality improvement
Publisher: Royal Society of Medicine
ISSN: 1355-8196
Date of First Compliant Deposit: 30 January 2017
Date of Acceptance: 28 November 2016
Last Modified: 04 Jun 2017 09:39
URI: http://orca.cf.ac.uk/id/eprint/97881

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