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Strategy implementation and public service effectiveness, efficiency and equity

Andrews, Rhys, Beynon, Malcolm and Gence, Elif 2017. Strategy implementation and public service effectiveness, efficiency and equity. Administrative Sciences 7 (1) , 4. 10.3390/admsci7010004

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Strategic decision-making theories suggest that organizations that combine rational and incremental strategy implementation styles are likely to perform better than those that emphasize a single style. To assess whether these arguments apply to the public sector; we explore the strategy implementation style and perceived service effectiveness, efficiency and equity of Turkish municipal government departments. Using fuzzy cluster analysis, we identify four distinctive though inter-related styles of strategy implementation in our sample organizations: logical-incremental; mostly rational; mostly incremental; and no clear approach. A logical-incremental and mostly rational style of implementation are associated with better effectiveness, efficiency and equity; with the absence of an implementation style associated with worse performance. Theoretical and practical implications are discussed.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Business (Including Economics)
Uncontrolled Keywords: strategy; implementation; performance; public sector; quantitative analysis; fuzzy clustering
Publisher: MDPI Publishing
ISSN: 2076-3387
Date of First Compliant Deposit: 17 February 2017
Date of Acceptance: 14 February 2017
Last Modified: 05 Feb 2020 03:19

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