The implications of maturity of improvement methodologies in UK public services: A pilot study

Esain, Ann Elizabeth, Lethbridge, Sarah, Elias, Simon and Evans, Barry 2011. The implications of maturity of improvement methodologies in UK public services: A pilot study. Presented at: 18th International Annual EurOMA Conference: Exploring Interfaces, Cambridge, UK, 3-6 July 2011.

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Abstract

The implementation of improvement methodologies in not for profit public services are increasing to combat the pressure for better customer service and lower costs. Implementations are often portrayed as successful or not successful through performance analysis alone yet there is increasing evidence that implementation and performance gains are time dependent. Maturity of implementation is the subject of analysis in this paper through the piloting of an evaluation framework with fourteen public organisations and an in depth review of healthcare. Results show the importance of staff involvement alongside four factors identified from literature in achieving whole organisational improvement.

Item Type:	Conference or Workshop Item (Paper)
Date Type:	Completion
Status:	Unpublished
Schools:	Business (Including Economics)
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HJ Public Finance
Last Modified:	04 Jun 2017 03:32
URI:	https://orca.cardiff.ac.uk/id/eprint/22630

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