Ethnicity-based cultural differences in implicit managerial knowledge usage in three Australian organizations

Richards, Debbie, Busch, Peter and Venkitachalam, Krishna 2007. Ethnicity-based cultural differences in implicit managerial knowledge usage in three Australian organizations. Knowledge Management Research & Practice 5 (3) , pp. 173-185. 10.1057/palgrave.kmrp.8500145

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Abstract

This study was interested in determining whether ethnicity-based cultural differences affected knowledge usage in today's multicultural organizations. Our empirical study uses a psychology-based approach to measure what we refer to as implicit managerial knowledge of Information and Communication Technology (ICT) workers within three Australian organizations. The research instrument captures responses to various ICT workplace scenarios in order to determine and compare the different ways in which people make use of the implicit knowledge they use to manage themselves and others. Using the culture-based literature to assist with interpretation of the data, we have identified a number of themes and their characteristics and brought these together to provide a comprehensive model for understanding cultural influences. This model can be used to better appreciate why and perhaps anticipate how an individual's implicit managerial knowledge will be used in responding to everyday workplace situations. Such an understanding will assist organizations to develop appropriate and effective knowledge management strategies.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Business (Including Economics)
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HM Sociology H Social Sciences > HT Communities. Classes. Races
Uncontrolled Keywords:	Knowledge usage; tacit knowledge; ethnicity based culture; workplace-based scenarios; multiculturalism
Publisher:	Palgrave Macmillan
ISSN:	1477-8238
Last Modified:	19 Mar 2016 23:07
URI:	https://orca.cardiff.ac.uk/id/eprint/39577

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