Explaining Public Service Performance: Does Management Matter?

Boyne, George Alexander 2004. Explaining Public Service Performance: Does Management Matter? Public Policy and Administration 19 (4) , pp. 100-117. 10.1177/095207670401900406

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Abstract

Research in the broad field of public administration has paid insufficient attention to public service performance. Moreover, the impact of public management variables on performance has not been extensively theorised or tested. A framework for assessing the impact of public management strategies or organizational performance is presented, and the fragments of empirical evidence on this topic are identified and synthesised. The existing evidence suggests that management does matter, and that further research in this area would have theoretical and practical benefits.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Business (Including Economics)
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HJ Public Finance J Political Science > JF Political institutions (General)
Publisher:	SAGE
ISSN:	0952-0767
Last Modified:	08 Jan 2020 04:00
URI:	https://orca.cardiff.ac.uk/id/eprint/39631

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