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Number of items: 3.

Shone, Robert William, Knight, Vincent Anthony, Harper, Paul Robert, Williams, Janet Elizabeth and Minty, John 2015. Containment of socially optimal policies in multiple-facility Markovian queueing systems. Journal of the Operational Research Society 67 , pp. 629-643. 10.1057/jors.2015.98
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Shone, Robert William 2014. Optimal control of queueing systems with multiple heterogeneous facilities. PhD Thesis, Cardiff University.
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Shone, Robert William, Knight, Vincent Anthony and Williams, Janet Elizabeth 2013. Comparisons between observable and unobservable M/M/1 queues with respect to optimal customer behavior. European Journal of Operational Research 227 (1) , pp. 133-141. 10.1016/j.ejor.2012.12.016

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