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Jang, Hyun Mi 2011. Relationship management in international supply chains involving maritime transport: the role of logistics service quality, relationship quality and switching barriers in creating customer loyalty. PhD Thesis, Cardiff University.

Marlow, Peter Bernard, Jang, Hyunmi and Kim, S. 2010. Customer loyalty and logistics service performance in maritime transport: a literature review and conceptual model. Presented at: 2010 Annual Conference of the International Association of Maritime Economists, Lisbon, Portugal, 7-9 July 2010.

This list was generated on Sat Aug 8 06:42:20 2020 BST.