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Jang, Hyun Mi 2011. Relationship management in international supply chains involving maritime transport: the role of logistics service quality, relationship quality and switching barriers in creating customer loyalty. PhD Thesis, Cardiff University.
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Marlow, Peter Bernard, Jang, Hyunmi and Kim, S. 2010. Customer loyalty and logistics service performance in maritime transport: a literature review and conceptual model. Presented at: 2010 Annual Conference of the International Association of Maritime Economists, Lisbon, Portugal, 7-9 July 2010.

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