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Number of items: 17.

Jenkins, Sarah and Delbridge, Rick 2017. Neo-normative control and value discretion in interactive service work: a case study. In: Vallas, Steven P. ed. Emerging Conceptions of Work, Management and the Labor Market, Vol. 30. Research in the Sociology of Work, Emerald Publishing Limited, pp. 59-85.

Jenkins, Sarah Louise and Delbridge, Rick 2017. Trusted to deceive: A case study of 'strategic deception' and the normalization of lying at work. Organization Studies 38 (1) , pp. 53-76. 10.1177/0170840616655481
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Jenkins, Sarah Louise and Delbridge, Rick 2013. In pursuit of happiness: A sociological examination of employee identifications amongst a 'happy' call-centre workforce. Organization n/a 10.1177/1350508413491444

Jenkins, Sarah Louise and Delbridge, Rick 2013. Context matters: Examining 'soft' and 'hard' approaches to employee engagement in two workplaces. The International Journal of Human Resource Management 24 (14) , pp. 2670-2691. 10.1080/09585192.2013.770780

Conley, Hazel and Jenkins, Sarah Louise 2011. Still 'a good job for a woman'? Women teachers' experiences of modernization in England and Wales. Gender, Work & Organization 18 (5) , pp. 488-507. 10.1111/j.1468-0432.2011.00573.x

Jenkins, Sarah Louise, Delbridge, Rick and Roberts, Ashley James 2010. Emotional management in a mass customised call centre: examining skill and knowledgeability in interactive service work. Work Employment & Society 24 (3) , pp. 546-564. 10.1177/0950017010371665

Delbridge, Rick and Jenkins, Sarah Louise 2009. Theorizing discretion in service work: value discretion in a high performance call-centre. Presented at: European Organisation Studies Conference (EGOS), Barcelona, July 2009.

Jenkins, Sarah Louise and Delbridge, Rick 2009. Multiple identities and identifications in the high commitment call-centre examining connections in a complex organization. Presented at: Employment Research Unit Conference (ERU), Cardiff, September 2009.

Jenkins, Sarah Louise and Delbridge, Rick 2009. Exploring multiple identities in the high performance call-centre: A recipe for success? Presented at: International Industrial Relations Conference (IIRA), Sydney, Australia, Monday 24 - Thursday 28 August 2009.

Jenkins, Sarah Louise and Conley, H 2007. Living with the Contradictions of Modernization: Emotional Management in the Teaching Profession. Public Administration 85 (4) , pp. 979-1001. 10.1111/j.1467-9299.2007.00675.x

Jenkins, Sarah Louise and Delbridge, Rick 2007. Disconnected workplaces: interests and identities in the high performance factory. In: Bolton, Sharon C. and Houlihan, Maeve eds. Searching for the Human in Human Resource Management: Theory, Practice and Workplace Contexts, Management, Work and Organisations, Palgrave Macmillan, pp. 195-218.

Jenkins, Sarah Louise and Delbridge, Rick 2007. Disconnected workplaces: interests and identities in the 'high performance' factory. In: Bolton, Sharon C. and Houlihan, Maeve eds. Searching for the Human in Human Resource Management: Theory, Practice and Workplace Contexts., Palgrave Macmillan, pp. 195-218.

Jenkins, Sarah Louise 2006. Where is the 'H' in HRM? Presented at: 2006 Academy of Management Annual Meeting, Atlanta, GA, USA, 11-16 August 2006.

Jenkins, Sarah Louise 2005. Emotional labour and the teaching profession. Presented at: Showcase Symposium, Employment Research Unit, Cardiff Business School, Cardiff, UK, September 2005.

Jenkins, Sarah Louise and Conley, H. 2004. Another brick in the wall: Emotional labour in the teaching profession. Presented at: BSA Work, Employment and Society Conference 2004, Manchester, UK, 1-3 September 2004.

Jenkins, Sarah Louise 2004. Restructuring Flexibility: Case Studies of Part-Time Female Workers in Six Workplaces. Gender Work and Organization 11 (3) , pp. 306-334. 10.1111/j.1468-0432.2004.00233.x

Jenkins, Sarah Louise, Martinez Lucio, Miguel and Noon, Michael Andrew 2002. Return to gender: an analysis of women's disadvantage in postal work. Gender work & organization 9 (1) , pp. 81-104. 10.1111/1468-0432.00150

This list was generated on Tue Oct 15 05:09:39 2019 BST.